Hey boo hey! Let’s dive into my top five must-haves to be survey ready! Number 1: Rounding with a Purpose Let me see if you guessed...

It's Monday morning, and you're coming off the weekend. Depending on what that entails, let's dive into root cause analysis this morning...

Can you relate to that picture? Waking up frantically in the middle of the night, heart racing as you scramble to answer the phone. I...